Q: What is your shipping policy?
A: We offer fast and reliable shipping within 20 days to the United States via USPS or FedEx, with free shipping for orders over $60 and under 10 pounds in weight. Additional shipping fees will be charged for orders that exceed this limit. Please note that we are not responsible for any delays or issues with the shipping carrier.
Q: Can I return a product if I change my mind?
A: No, we cannot accept returns for any other reasons. Due to the nature of our business as a purchasing agent, we can only accept returns for products that are found to be defective or damaged upon delivery. Please carefully consider your purchase before placing an order.
Q: What if I receive a defective or damaged product?
A: If you receive a defective or damaged product, please contact our customer service team within 30 days of receiving the product. We will provide you with instructions on how to return the product and obtain a replacement or refund.
Q: How do I know if a product is available for purchase?
A: All products listed on our website are currently available for purchase. However, if a product becomes out of stock or unavailable, we will remove it from our website or notify you of any delays in delivery.
Q: Can I cancel my order after I have placed it?
A: We are unable to cancel an order once it has been placed. Please carefully review your order before submitting it to avoid any issues. If you have any questions or concerns, please contact our customer service team for assistance.
Q: What forms of payment do you accept?
A: We accept payment via major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal.
Q: How long does it take for my order to be processed?
A: It typically takes 1-3 business days for us to process your order before it is shipped. Once your order has been processed, you will receive a confirmation email with tracking information.
Q: Do you ship internationally?
A: No, we currently only ship within the United States.
Q: Can I track my order?
A: Yes, you can track your order using the tracking information provided in the confirmation email we send you after your order has been shipped.
Q: How can I contact your customer service team?
A: You can contact our customer service team by email, phone, or live chat. Our customer service hours are Monday through Friday, 9am to 5pm EST.
